How Gertosa Labs collects, uses, and protects your information.
Last updated: March 1, 2026
Gertosa Labs, Inc. ("Gertosa Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI-powered enterprise semantic search platform, website, APIs, and related services (collectively, the "Services"). We are headquartered in Toronto, Ontario, Canada.
This policy applies to information we collect through our Services, as well as through email, telephone, or other communications. It does not apply to information collected by third parties, including through applications or content that may link to or be accessible from our Services. By using our Services, you consent to the practices described in this Privacy Policy.
We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, Alberta's Personal Information Protection Act (Alberta PIPA), British Columbia's Personal Information Protection Act (BC PIPA), and Canada's Anti-Spam Legislation (CASL), where applicable.
We collect information that you provide directly to us, that we obtain automatically when you use our Services, and that we receive from third parties.
We collect information through cookies, web beacons, pixels, and similar technologies. See Section 9 for details.
We use the information we collect for the following purposes:
We may use anonymized or aggregated data that does not identify you for research, benchmarking, and improving our AI models and Services.
We process your information based on the following legal grounds:
Where required by applicable law, we will obtain your consent before processing your personal information for purposes that require it.
We may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf, such as:
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law, court order, subpoena, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
We may share your information with third parties when you have given us consent to do so.
We do not sell your personal information. We do not disclose personal information to third parties except as described in this Privacy Policy or as required by law.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and relevant authorities of any breach that affects your personal information as required by applicable law.
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information and purpose of processing:
Upon request, we will delete or anonymize your personal information in accordance with your rights and our legal obligations.
Depending on where you reside, you may have certain rights regarding your personal information. We will not discriminate against you for exercising your privacy rights.
If you are in Canada, you may have rights under PIPEDA and applicable provincial laws, including the right to:
To exercise these rights, submit a verifiable request to privacy@gertosalabs.com. We will verify your identity and respond within the timelines required by applicable law.
Where Quebec Law 25, Alberta PIPA, or BC PIPA apply, you may have additional rights and protections, including requirements around transparency, safeguards, consent management, and complaint handling. To exercise these rights, contact us at privacy@gertosalabs.com.
Some browsers have a "Do Not Track" feature. We do not currently respond to Do Not Track signals because there is no uniform standard for how such signals should be interpreted.
We use cookies and similar technologies to collect information about your use of our Services.
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Disabling certain cookies may affect the functionality of our Services. You may also use our cookie preference center, if available, to manage your preferences.
Gertosa Labs is headquartered in Canada. Depending on your deployment and our service providers, your information may be processed in Canada and in other jurisdictions. Where personal information is transferred across borders, we use contractual and organizational safeguards designed to provide a comparable level of protection.
When required by law, we provide additional notice and implement supplementary controls for cross-border transfers.
Our Services are not directed to children under the age of 13 and are intended for professional and enterprise use. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us at privacy@gertosalabs.com, and we will take appropriate steps.
Our Services are intended for business and professional use. We do not knowingly collect information from individuals under 16 in jurisdictions that extend protection to older minors.
Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to our Services.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website, updating the "Last updated" date, and, where appropriate, by sending you an email notification or in-app notice.
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the changes, you should discontinue use of our Services and contact us to request deletion of your information where applicable.
For material changes that affect how we use your personal information, we may seek your consent where required by applicable law.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Gertosa Labs, Inc.
Toronto, Ontario, Canada
Email: privacy@gertosalabs.com
For general inquiries, visit our website or contact us through the channels provided on our contact page. We will respond to your request within the timeframes required by applicable law.
Gertosa Labs