Please read these terms carefully before using Gertosa Labs services.
Last updated: March 1, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Gertosa Labs, Inc. ("Gertosa Labs," "we," "us," or "our"), a corporation organized under Canadian law and headquartered in Toronto, Ontario, Canada. By accessing or using our AI-powered enterprise semantic search platform, website, APIs, or any related services (collectively, the "Services"), you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, you may not access or use the Services. We reserve the right to modify these Terms at any time in accordance with Section 14. Your continued use of the Services after any such modification constitutes your acceptance of the revised Terms.
Gertosa Labs provides an AI-powered enterprise semantic search platform designed to help organizations discover, analyze, and leverage intelligence within their data. Our Services include, but are not limited to:
The specific features, scope, and specifications of the Services you receive will be determined by your subscription plan, order form, or other written agreement with Gertosa Labs. We may update, enhance, or modify the Services from time to time, and we will use commercially reasonable efforts to provide notice of material changes.
To access certain features of the Services, you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
We are not liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes in accordance with your subscription plan.
You may use the Services to search, index, and analyze your own data and content for lawful business purposes. You retain full responsibility for the content you submit to the Services and must ensure that you have all necessary rights to use such content.
You agree not to, and will not permit any third party to:
We reserve the right to suspend or terminate your access to the Services if we determine, in our sole discretion, that you have violated these restrictions.
As between you and Gertosa Labs, Gertosa Labs retains all right, title, and interest in and to the Services, including all software, algorithms, models, documentation, trademarks, and other intellectual property embodied therein. Nothing in these Terms grants you any right to use Gertosa Labs' trademarks, logos, or trade names without our prior written consent.
You retain all right, title, and interest in and to your data and content that you submit to the Services ("Customer Data"). Subject to these Terms and our Privacy Policy, you grant Gertosa Labs a limited license to use, process, and store your Customer Data solely as necessary to provide, maintain, and improve the Services.
We may use anonymized, aggregated, or de-identified data derived from your use of the Services to improve our models, products, and services. Such data will not identify you or your organization.
If you provide us with feedback, suggestions, or ideas regarding the Services, you grant Gertosa Labs a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.
Your use of the Services is subject to our Privacy Policy. For enterprise customers processing personal information, we may enter into a separate Data Processing Agreement ("DPA") aligned with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, Alberta's Personal Information Protection Act (Alberta PIPA), and British Columbia's Personal Information Protection Act (BC PIPA), as applicable.
You are responsible for ensuring that your use of the Services and your Customer Data comply with applicable privacy and data protection laws, including consent, transparency, and individual rights obligations. You represent that you have obtained all required rights and consents for data submitted to the Services.
We strive to provide reliable and high-quality Services. For paid subscription plans, we may offer service level agreements ("SLAs") that specify uptime commitments and support response times. The terms of any applicable SLA will be set forth in your order form or a separate SLA document.
We do not guarantee that the Services will be uninterrupted, error-free, or free of harmful components. We may perform scheduled maintenance and will use commercially reasonable efforts to provide advance notice of any material service disruptions. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, except where prohibited by applicable law or your subscription agreement.
Fees for the Services are set forth in your order form, pricing page, or other applicable agreement. Unless otherwise specified:
You are responsible for all taxes (other than taxes based on our net income) imposed on the Services. We may change our fees upon thirty (30) days' prior notice; continued use of the Services after a fee change constitutes acceptance of the new fees. We may suspend or terminate your access to the Services for non-payment of fees when due.
All fees are non-refundable except as expressly provided in these Terms or your subscription agreement.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law. The limitations in this Section 9 will apply even if any limited remedy fails of its essential purpose.
You agree to indemnify, defend, and hold harmless Gertosa Labs, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your Customer Data; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party right, including intellectual property or privacy rights; or (e) any dispute between you and any third party.
We will indemnify you against any third-party claim that the Services, when used in accordance with these Terms, infringe a valid Canadian patent, copyright, or trademark, provided you promptly notify us of the claim, give us sole control of the defense and settlement, and provide reasonable assistance.
These Terms remain in effect for as long as you use the Services or until terminated. You may terminate your account at any time by contacting us or through your account settings. We may suspend or terminate your access to the Services at any time, with or without cause or notice, including for violation of these Terms, non-payment, or if we discontinue the Services.
Upon termination, your right to access and use the Services will immediately cease. We may retain your Customer Data for a reasonable period following termination to allow you to retrieve it; thereafter, we may delete your Customer Data in accordance with our data retention policies. Sections that by their nature should survive termination will survive, including Sections 5, 9, 10, 12, and 13.
These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered in Toronto, Ontario under the Arbitration Act, 1991 (Ontario), unless otherwise required by applicable law. The arbitration shall be conducted in English and the arbitrator's decision shall be final and binding.
You and Gertosa Labs agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative proceeding, to the extent permitted by law.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
We may modify these Terms from time to time. We will provide notice of material changes by posting the updated Terms on our website, updating the "Last updated" date, and, where appropriate, by sending you an email notification or in-app notice. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.
If you do not agree to the modified Terms, you must stop using the Services. For paid subscriptions, if we make material changes that materially adversely affect your rights, you may terminate your subscription within thirty (30) days of the change and receive a pro-rata refund of any prepaid fees for the remainder of your subscription term.
If you have any questions about these Terms or the Services, please contact us:
Gertosa Labs, Inc.
Toronto, Ontario, Canada
Email: legal@gertosalabs.com
For general inquiries, visit our website or contact us through the channels provided on our contact page.
Gertosa Labs